SUPPORT

WE’RE HERE FOR YOU

For over 25 years, MCCruise has been evolving and refining our products through collaboration with our customers.

We strive to simplify the process but understand you may need additional support. Rest assured, we’re here to help. Below, you’ll find a range of documentation, and if you need
more assistance, please contact us directly.

FAQS
Can I install the cruise control myself?

On most bikes, trikes, and quads the cruise control installation process takes around 4-6 hours with the main variable being the dismantling of your vehicle. Some Throttle-by-Wire cruise controls take less time, 2 ½ to 4 hours and Speed limiters are usually quicker, 1-3 hours. Each MCCruise kit comes with a detailed set of installation instructions with photos of every step of the installation. But if you’re not feeling confident, your local motorcycle shop/technician can do it and we have a global list of installers that can help you.

What is the difference between TBW and Servo?

All motorcycles until about 2010 had mechanical throttle system operated by cables from the twist grip. To make a cruise control for these bikes, we fit an electrical powered servo motor and connect it to the throttle cable system, the servo pulls the throttle cable in the same way the throttle grip does.

The new systems are TBW (Throttle-by-Wire or Ride-by-Wire), in this case the throttle grip is connected to an electrical position sensor (Accelerator Position Sensor – APS or Throttle-grip Position Sensor – TPS) which is connected to the bike’s engine management system.

The engine management then controls the throttle bodies on the engine electrically in response to the signals from the APS/TPS. Some of these bikes still have throttle cables from the grip, but the cables go to the APS/TPS and are not connected to the bikes throttle bodies. Most of these bikes have the position sensor built into the throttle grip, so there are no throttle cables at all. In this case the cruise control is connected to the APS/TPS electrically and the cruise control duplicates the operation of the throttle electrically. With the release of new models, more bikes and quads use this new system.

Can any bike have a cruise control?

In theory, any bike can have a cruise control.

In practise it takes time to develop a model specific kit for each bike and every bike is different, even if there is another model in the range that uses the same motor and frame, there are always differences.

One of the main issues is physical space to fit the components for the cruise control. We have struck a couple of bikes where there is nowhere to mount the cruise control components, but that is unusual, but it is becoming more difficult on more modern bikes.

Will the warranty be affected if I install the unit myself?

As long as you don’t damage any components the cruise control warranty applies. Regarding the vehicle’s warranty our kits are designed in such a way that it does not impact on the integrity of the ‘host’ motorcycle at all.

Our kit will not affect the vehicle performance or any of its safety features –ABS etc. – in any way. In most cases, if there are any concerns about this, it is usually relatively easy to disconnect the cruise control and put the bike back to standard so the dealer can test the bike without the cruise control connected.

In most cases, it is only necessary to disconnect ONE of the cruise controls electrical connections to the bike, it is not necessary to un-install the cruise control..

Is there a guide to help me calibrate my cruise?

The installation manual covers any necessary calibration processes, and in most cases the cruise control is already calibrated to the suit the bike.

Documentation to perform any other calibration procedures is available on that models web page under the Brochure and Installation Manuals tab or you can contact us at [email protected].

Can I buy in bulk for my fleet?

Yes, but all products are assembled when an order is received so a bulk order will add to the delivery time.

DEALER LOCATOR
      EXTRA DOCUMENTATION

      Repair and Replacement

      Universal Documentations

      Freight Duty & Taxes

      MotorCycle Cruise Control Freight Information

      All purchases made from this web site are in Australian dollars. International customers should use the currency converter at top right of screen to calculate a close approximation to the price in their currency.

      Information on Freight Costs, Import Duties, Taxes/VAT/GST and where to find it.

      Freight Costs: This web site calculates the exact cost of freight for most countries in the world. To do this it requires information about where the customer is located. Once it has this information, it also calculates the equivalent price in your local currency to the Australian dollar price. This information is provided within the shopping cart. To price your product, including freight, and get an approximate price in your currency:

      1. Simply add what you want to the shopping cart;
      2. If you require another kit, or other accessories or tools, click on Continue Shopping next to the Checkout button.
      3. If you are a returning customer who is registered, type in your email and password at left of screen to proceed. Alternatively, you can proceed to checkout as a guest.
      4. At this point you see a screen with a summary of your order and choices on how to pay.  You can use Visa or MasterCard. You also type in full address details and click on Review & Continue to obtain the price, including shipping.
      5. If you go to the checkout the exact freight is calculated and the payment options are presented. Make your payment method selection and proceed.

      Import Customs duty, taxes and brokerage fees: Most countries in the world have import duty, but not all apply duty to our goods.

      Duty and taxes (Local Sales Tax, VAT or GST) are the customer’s responsibility and you should find out how much these will be prior to purchase. There should not be any brokerage fees applicable. Certainly there should be no brokerage fees in the USA, Canada, the UK and Europe to our knowledge as long as the value of the goods does not exceed the local threshold ($2000USD in the USA).

      NOTE: MotorCycle Cruise Controls will not declare goods under their true value.  Ensure you take this into account before purchasing.  We have had to review our refund policies recently as we are getting more demand from Europe and some customers have requested undervalued goods for customs purposes. One such request resulted in a web site refund which cost the customer significant fees which we were not even made aware of by the banks/Credit Card Companies – tens of Euros.

      NOTE: MotorCycle Cruise Controls has no control over taxes, duty, customs clearance fees and brokerage fees applied by the receivers country Customs Service or the freight carrier.  If charges are applied that you believe should not be applied, contact us and we will do our best to investigate and fix the issue, but we do not have direct influence in these cases.

      • The current US Government has applied Tariffs to all goods from Australia, we believe it is currently a 10% tariff, but we have not been informed of these changes and they are subject to change at any time.  For the moment, expect probably 10% charge plus a small admin fee.  You will be contacted by the freight company or US Post to pay these fees when the parcel arrives in USA.  You can contact US Customs to find out the current rates applied.  Our goods are shipped under Harmonised Tariff Code HTS 8714.10.0050.
      • The UK has 3.7% duty under the code HTS 8479.89.9790 plus 20% VAT.
      • Canada duties and taxes may apply under the code HTS 8714.10.00.00. Customers should investigate at Customs Harmonized Tariff Code website for their country to find out much these fees will be
      • European countries’ duties and taxes vary and customers should investigate at Customs Harmonised Tariff Code web site for their country to find out how much these fees will be.  In most cases the HTS codes listed above should also apply in your country.
      VIDEOS
      Electric Servo MCCruise Kit Installation Video
      MCCruise Installation video for Throttle-By-Wire Motorcycles
      Web Bike World Installation Video & Review of MCCruise for KTM 1190 Adventur
      MCCruise Switch Testing after initial Installation and/or fault finding
      MCCruise Throttle-by-wire Throttle Calibration Procedure Video
      KTM 390 Adventure TBW MCCruise Installation
      Where Throlttle-by-wire MCCruise components mount on a Honda CB1000R (2018)
      Where MCCruise componetns mount on a BMW F700GS (2014) with electric servo
      ENGINEERED TO BE INVISIBLE

      Designed and built by riders, MCCruise products are discreet and fit seamlessly onto your bike. Using precision laser cut stainless steel, powder coated and designed to sit neatly next to the throttle.

      You’ll think they’re factory.

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