SUPPORT

WE’RE HERE FOR YOU

For over 25 years, MCCruise has been evolving and refining our products through collaboration with our customers.

We strive to simplify the process but understand you may need additional support. Rest assured, we’re here to help. Below, you’ll find a range of documentation, and if you need
more assistance, please contact us directly.

FAQS
Can I install the cruise control myself?

If you can install an Oil Filter, then you should be able to install your Speed Limiter.

On most trikes the installation process takes around 4-6 hours with the main variable being the dismantling of your bike. Each MCCruise Cruise control unit comes with a detailed set of installation instructions. But if you’re not feeling confident, we have a global list of installers that can help you. Find an installer

What is the difference between TBW and Servo?

If you can install an Oil Filter, then you should be able to install your Speed Limiter.

On most trikes the installation process takes around 4-6 hours with the main variable being the dismantling of your bike. Each MCCruise Cruise control unit comes with a detailed set of installation instructions. But if you’re not feeling confident, we have a global list of installers that can help you. Find an installer

Can any bike have a cruise control?

If you can install an Oil Filter, then you should be able to install your Speed Limiter.

On most trikes the installation process takes around 4-6 hours with the main variable being the dismantling of your bike. Each MCCruise Cruise control unit comes with a detailed set of installation instructions. But if you’re not feeling confident, we have a global list of installers that can help you. Find an installer

Will the warranty be affected if I install the unit myself?

If you can install an Oil Filter, then you should be able to install your Speed Limiter.

Our kit is designed in such a way that it does not impact on the integrity of the ‘host’ motorcycle at all.  Our kit will not affect the vehicle performance or any of its safety features –ABS etc. – in any way.

Is there a guide to help me calibrate my cruise?

If you can install an Oil Filter, then you should be able to install your Speed Limiter.

On most trikes the installation process takes around 4-6 hours with the main variable being the dismantling of your bike. Each MCCruise Cruise control unit comes with a detailed set of installation instructions. But if you’re not feeling confident, we have a global list of installers that can help you. Find an installer

Can I buy in bulk for my fleet?

If you can install an Oil Filter, then you should be able to install your Speed Limiter.

On most trikes the installation process takes around 4-6 hours with the main variable being the dismantling of your bike. Each MCCruise Cruise control unit comes with a detailed set of installation instructions. But if you’re not feeling confident, we have a global list of installers that can help you. Find an installer

DEALER LOCATOR
      EXTRA DOCUMENTATION

      Repair and Replacement

      Universal Documentations

      Freight Duty & Taxes

      MotorCycle Cruise Control Freight Information

      All purchases made from this web site are in Australian dollars. International customers should use the currency converter at top right of screen to calculate a close approximation to the price in their currency.

      Information on Freight Costs, Import Duties, Taxes/VAT/GST and where to find it.

      Freight Costs: This web site calculates the exact cost of freight for most countries in the world. To do this it requires information about where the customer is located. Once it has this information, it also calculates the equivalent price in your local currency to the Australian dollar price. This information is provided within the shopping cart. To price your product, including freight, and get an approximate price in your currency:

      1. Simply add what you want to the shopping cart;
      2. If you require another kit, or other accessories or tools, click on Continue Shopping next to the Checkout button.
      3. If you are a returning customer who is registered, type in your email and password at left of screen to proceed. Alternatively, you can proceed to checkout as a guest.
      4. At this point you see a screen with a summary of your order and choices on how to pay.  You can use Visa or MasterCard. You also type in full address details and click on Review & Continue to obtain the price, including shipping.
      5. If you go to the checkout the exact freight is calculated and the payment options are presented. Make your payment method selection and proceed.

      Import Customs duty, taxes and brokerage fees: Most countries in the world have import duty, but not all apply duty to our goods.

      Duty and taxes (Local Sales Tax, VAT or GST) are the customer’s responsibility and you should find out how much these will be prior to purchase. There should not be any brokerage fees applicable. Certainly there should be no brokerage fees in the USA, Canada, the UK and Europe to our knowledge as long as the value of the goods does not exceed the local threshold ($2000USD in the USA).

      NOTE: MotorCycle Cruise Controls will not declare goods under their true value.  Ensure you take this into account before purchasing.  We have had to review our refund policies recently as we are getting more demand from Europe and some customers have requested undervalued goods for customs purposes. One such request resulted in a web site refund which cost the customer significant fees which we were not even made aware of by the banks/Credit Card Companies – tens of Euros.

      NOTE: MotorCycle Cruise Controls has no control over taxes, duty, customs clearance fees and brokerage fees applied by the receivers country Customs Service or the freight carrier.  If charges are applied that you believe should not be applied, contact us and we will do our best to investigate and fix the issue, but we do not have direct influence in these cases.

      • The USA has no duty applicable under the Harmonised Tariff Code HTS 8714.10.0050.
      • The UK has 3.7% duty under the code HTS 8479.89.9790 plus 20% VAT.
      • Canada duties and taxes may apply under the code HTS 8714.10.00.00. Customers should investigate at Customs Harmonized Tariff Code website for their country to find out much these fees will be
      • European countries’ duties and taxes vary and customers should investigate at Customs Harmonised Tariff Code web site for their country to find out how much these fees will be.  In most cases the HTS codes listed above should also apply in your country.
      VIDEOS
      Electric Servo MCCruise Kit Installation Video
      MCCruise Installation video for Throttle-By-Wire Motorcycles
      Web Bike World Installation Video & Review of MCCruise for KTM 1190 Adventur
      MCCruise Switch Testing after initial Installation and/or fault finding
      MCCruise Throttle-by-wire Throttle Calibration Procedure Video
      KTM 390 Adventure TBW MCCruise Installation
      Where Throlttle-by-wire MCCruise components mount on a Honda CB1000R (2018)
      Where MCCruise componetns mount on a BMW F700GS (2014) with electric servo
      ENGINEERED TO BE INVISIBLE

      Designed and built by riders, MCCruise products are discreet and fit seamlessly onto your bike. Using precision laser cut stainless steel, powder coated and designed to sit neatly next to the throttle.

      You’ll think they’re factory.

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